Privacy Policy
How we collect, use, and protect your information
Last updated: January 2026
1. Overview
Prasanna Mobile ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Our shop is located in Rikillagaskada, Sri Lanka. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
Information you provide:
- Name and contact details (when placing an order)
- WhatsApp phone number (for order communication)
- Order details and preferences
- Messages sent via WhatsApp or other channels
Information collected automatically:
- Browser type and device information
- Pages visited on our website
- Cart data stored locally in your browser (localStorage)
- Theme preference (dark/light mode)
We do not collect payment card details through our website. All payments are handled in-store or through bank transfers.
3. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Communicate with you about your orders via WhatsApp
- Provide customer support and warranty services
- Send order status updates
- Improve our website and services
We do not use your information for unsolicited marketing or sell it to third parties.
4. Data Storage
- Cart data is stored locally on your device using browser localStorage. We do not have access to this data until you submit an order.
- Order information is stored in our secure database for order management and record-keeping purposes.
- WhatsApp messages are stored on WhatsApp's servers according to their privacy policy.
5. Data Sharing
We do not sell, trade, or share your personal information with third parties, except:
- When required by law or legal proceedings
- With delivery partners to fulfill your order (only name and delivery address)
- With product manufacturers for warranty claims (only relevant product and contact details)
6. Data Security
We take reasonable measures to protect your personal information, including:
- Secure database storage with access controls
- Limited staff access to customer information
- Regular review of our data handling practices
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
7. Cookies & Local Storage
Our website uses browser localStorage to:
- Store your shopping cart items
- Remember your theme preference (dark/light mode)
- Store your last order information locally
We do not use tracking cookies or third-party analytics tools that collect personal information. localStorage data remains on your device and is not transmitted to our servers until you choose to place an order.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal data (contact us to request deletion)
- Clear your local cart and browser data at any time
To exercise any of these rights, contact us via WhatsApp or visit our store.
9. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy or how we handle your data:
- WhatsApp: +94 76 619 3322
- Visit: Prasanna Mobile, Rikillagaskada, Sri Lanka