Warranty Info
Our warranty coverage and terms
Warranty Periods
| Product | Warranty Period |
|---|---|
| New Smartphones | 1 Year (Manufacturer) |
| Chargers & Cables (Original) | 6 Months |
| Earbuds / Headphones (Branded) | 1 Year (Brand Warranty) |
| Smartwatches (Branded) | 1 Year (Brand Warranty) |
| Power Banks | 6 Months |
| Phone Cases & Screen Protectors | No Warranty |
| Screen Replacement (Repair) | 30 Days (Shop Warranty) |
| Battery Replacement (Repair) | 30 Days (Shop Warranty) |
| Other Repairs | 14 Days (Shop Warranty) |
What's Covered
- Manufacturing defects in materials or workmanship
- Hardware malfunctions under normal use
- Battery defects (significant degradation within warranty period)
- Dead pixels exceeding manufacturer's threshold
- Faulty buttons, ports, or speakers from factory
- Software issues related to firmware (for shop repairs)
What's NOT Covered
- Physical damage (drops, cracks, bends, dents)
- Water or liquid damage
- Damage from unauthorized repairs or modifications
- Normal wear and tear (scratches, fading)
- Damage caused by third-party software or accessories
- Cosmetic damage that does not affect functionality
- Products with removed or tampered serial numbers
How to Claim Warranty
- Contact us via WhatsApp or visit our store with the product
- Bring your original purchase receipt or order code
- Our team will inspect the product and verify the issue
- If covered, we'll repair or replace the product at no cost
- For manufacturer warranty, we'll assist with the claim process
Warranty claims are typically resolved within 3-7 business days. Manufacturer claims sent to service centers may take longer depending on the brand.
Need warranty support?
Contact us with your order code and a description of the issue.
Warranty Support